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Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

AI Voice Agent ROI: A Practical Framework to Quantify Savings vs. Investment

AI & Voice Technology Management Conversational AI Operations

AI Voice Agent ROI: A Practical Framework to Quantify Savings vs. Investment

AI Voice Agent ROI, Demystified: From Containment and AHT Reductions to Upsell Lift—Formulas (ROI%, Payback, NPV/IRR), Cost Model, Pilot Measurement, and Sensitivity Analysis to Prove Savings and Scale Fast

August 26, 2025 3 min read

Aivis Olsteins

AI Voice Agents: Implementation Timelines and Costs at a Glance

AI & Voice Technology Conversational AI Operations Management

AI Voice Agents: Implementation Timelines and Costs at a Glance

AI Voice Agents: From MVP to Enterprise - Timelines, Budgets, Ops Costs, Delivery Phases, Realtime S2S vs Chained Architectures, and Ways to Cut Cost, Latency, and Risk

July 29, 2025 2 min read

Aivis Olsteins

Queues and Capacity Calculations in Telecom Systems

Reference Telecom Operations Call Routing Call Centers

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

February 8, 2019 2 min read

Aivis Olsteins

Starting SMS Business as an addition to VoIP

VoIP SMS SMPP Telecom Operations

Starting SMS Business as an addition to VoIP

What are the reasons to start a SMS business for VoIP operators

March 30, 2018 4 min read

Aivis Olsteins

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The Commitment Economy: Why Voice AI Bookings Must Be Integrated, Not Just Conversational

Featured Article

The Commitment Economy: Why Voice AI Bookings Must Be Integrated, Not Just Conversational

AI can promise a booking, but what about the broken promise? Learn why systemic integration, Accuracy Rate, and System Sync define the real test of Voice AI reliability

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