DataTechLabs: Professional Telecom Solutions

AI & Voice Technology Automation Conversational AI Call Centers

AI Voice Agents and CSAT: Can They Match or Exceed Human Satisfaction?

Can AI Voice Agents Match or Beat Human CSAT? Instant Answers, Higher FCR, Lower ASA/AHT, Consistent Policy—Plus Empathy, Barge‑In, RAG‑Grounding, and Smart Handover. How to A/B Test, Measure Recontacts, and Design for Parity or Lift in Journeys

September 9, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Call Centers Call Routing

Seamless Human Handover: How to Escalate from AI Voice Agents to People Without Losing Context

Seamless Human Handover in AI Voice: Triggers, Routing, and Context Transfer—From Low‑Confidence and High‑Risk Escalations to Warm/Cold Transfers, Callbacks, and Screen Pops—While Preserving Privacy, Compliance, and CSAT with SLAs and Outcomes

August 12, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Voice Assistants Call Centers

How Accurately Do Voice Agents Handle Accents, Dialects, and Noisy Environments?

Beyond WER: How Voice Agents Handle Accents, Dialects, Code‑Switching, and Noise—From Telephony and Far‑Field Mics to Entity Accuracy, Biasing, Grammars, Barge‑In/Backpressure, and Confidence‑Aware UX for Reliable, Inclusive Conversations

August 5, 2025 3 min read

Aivis Olsteins

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Voice Assistants Automation Call Centers Customer Experience

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses

Voice AI agents automate outbound calls affordably, unlocking proactive customer engagement, personalized marketing, efficient reminders, improved data collection. Instead of replacing humans, AI creates new opportunities previously too costly to pursue.

June 13, 2025 5 min read

Aivis Olsteins

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