DataTechLabs: Professional Telecom Solutions

AI & Voice Technology Conversational AI Management Voice Assistants

Handling the Hard Calls: How Voice AI Manages Complex, Emotional, and Non‑Standard Questions

Handling the Hard Calls with Voice AI: Early Detection of Complexity and Emotion, Empathetic Tone, Clarifications/Confirmations, RAG‑Grounded Answers and Tool Use, and Smart Handover via Warm Transfers with Low‑Latency Barge‑In and Compliance

September 23, 2025 5 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Management

Beyond Per‑Minute Pricing: The Hidden Total Cost of Ownership of Voice AI

Beyond Per‑Minute Pricing: Voice AI’s True TCO - Integrations, Telephony, Storage/Retention & Egress, RAG/Vector DB & Tokens, Monitoring/Observability, QA/Tuning, Security/Compliance and more.

September 16, 2025 5 min read

Aivis Olsteins

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AI & Voice Technology Management Conversational AI

Voice AI vs. Human Agents: How Much Can You Save on Operational Costs?

Voice AI vs. Human Agents: Realistic Cost Savings—10–25% in Early Pilots, 30–55% at Scale (60%+ Best Case), driven by Containment and AHT Reductions; Cost Model (STT/LLM/TTS + Telephony), Worked Scenarios, and Levers to Optimize Minutes, Coverage, and ROI

September 2, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Management Conversational AI Operations

AI Voice Agent ROI: A Practical Framework to Quantify Savings vs. Investment

AI Voice Agent ROI, Demystified: From Containment and AHT Reductions to Upsell Lift—Formulas (ROI%, Payback, NPV/IRR), Cost Model, Pilot Measurement, and Sensitivity Analysis to Prove Savings and Scale Fast

August 26, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Operations Management

AI Voice Agents: Implementation Timelines and Costs at a Glance

AI Voice Agents: From MVP to Enterprise - Timelines, Budgets, Ops Costs, Delivery Phases, Realtime S2S vs Chained Architectures, and Ways to Cut Cost, Latency, and Risk

July 29, 2025 2 min read

Aivis Olsteins

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