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INDUSTRY INSIGHTS & NEWS

Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

The Languages AI Still Fails At — And Why It Matters More Than You Think

AI & Voice Technology Automation Customer Experience IVR Development

The Languages AI Still Fails At — And Why It Matters More Than You Think

AI isn’t democratized if it only works for English. We explore why many Voice Agents break down in minority languages, the difference between TTS and true conversation, and why excluding these markets is a strategic mistake for global brands

December 2, 2025 3 min read

Sandra Olsteina

Is an AI Voice Agent Really Ready for Business If It Can’t Handle Interruption?

AI & Voice Technology Telecom Customer Experience IVR Voice Assistants

Is an AI Voice Agent Really Ready for Business If It Can’t Handle Interruption?

AI voice agents go beyond IVR menus. They complete tasks end‑to‑end — from booking and confirming to CRM updates — by merging telecom reliability with conversational intelligence. That’s when speed, satisfaction, and revenue align

December 2, 2025 4 min read

Sandra Olsteina

AI Voice Agents vs IVR: From Call Routing to Real Task Resolution

AI & Voice Technology Automation Best Practices Conversational AI IVR Customer Experience Telecom

AI Voice Agents vs IVR: From Call Routing to Real Task Resolution

AI voice agents aren’t just IVR with a nicer voice. They resolve tasks end‑to‑end — booking, confirming, updating CRM — by combining telecom infrastructure with conversational intelligence. That’s when speed, CSAT, and revenue finally align

December 2, 2025 2 min read

Sandra Olsteina

IVR Builder Software

Scripting Call Centers IVR Telecom Text to Speech TTS

IVR Builder Software

Requirements and components of a modern IVR building software system.

April 4, 2019 2 min read

Aivis Olsteins

Text to Speech vs Prerecorded Messages in IVR

API IVR Call Centers Text to Speech TTS

Text to Speech vs Prerecorded Messages in IVR

There are pros and cons using TTS or prerecorded messages in Interactive Voice Response systems

March 18, 2019 3 min read

Aivis Olsteins

Writing an IVR Script

API Reference IVR Telecom Call Centers Scripts Scripting

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

March 15, 2019 2 min read

Aivis Olsteins

IVR for Call Center

Voice Mail IVR Telecom Call Centers

IVR for Call Center

Interactive Voice Systems are effective way to reduce workload of Call Center agents.

March 14, 2019 2 min read

Aivis Olsteins

IVR Builder Introduction - Next Steps

Tutorial Voice Mail IVR Howto Guide

IVR Builder Introduction - Next Steps

IVR Builder tutorial #2 - add a playback functionality to simple Voice Mail system

March 7, 2019 4 min read

Aivis Olsteins

How to quickly build your own simple voice mail responder

Tutorial Voice Mail IVR Howto Guide

How to quickly build your own simple voice mail responder

Here is simple example what you can do with IVR builder. We start from simple voice mail.

February 27, 2019 5 min read

Aivis Olsteins

Announcing IVR Builder

News Payment Processing Voice Mail Javascript IVR Call Centers

Announcing IVR Builder

It is finally here: easy to use yet powerful IVR building service for everyone

February 22, 2019 5 min read

Aivis Olsteins

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Categories

The Commitment Economy: Why Voice AI Bookings Must Be Integrated, Not Just Conversational

Featured Article

The Commitment Economy: Why Voice AI Bookings Must Be Integrated, Not Just Conversational

AI can promise a booking, but what about the broken promise? Learn why systemic integration, Accuracy Rate, and System Sync define the real test of Voice AI reliability

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